Refund & Cancellation Policy

EASY ACCOUNTANCY ESSEX LTD provides personal accounting and tax support services to individuals across Europe. As our services are primarily digital and service-based, refunds and cancellations depend on whether the requested service has started and how much work has already been completed.

1. Company Information

Company: EASY ACCOUNTANCY ESSEX LTD
Address: 110 Brock Hill, Runwell, Wickford, England, SS11 7NX
Website: easyaccountancyessex.uk
Email: info@easyaccountancyessex.uk
Phone: +44 7846 327615

2. One-Time Services — No Subscription

All services and purchases available through this website are one-time purchases and are not subscription-based.

Customers are not automatically enrolled in recurring services or recurring payments.

Each purchase applies only to the specific personal accounting or tax support service selected by the customer.

There are no automatic renewals or recurring service charges.

3. Cancellation Before Service Begins

Customers may request cancellation before work on the requested service has started.

We recommend submitting cancellation requests as soon as possible.

Where the service has not started and no significant work or non-recoverable costs have been incurred, an eligible refund may be issued.

4. Cancellation After Service Begins

If accounting, bookkeeping, tax support, document preparation, or other work has already started, a full refund may not be available.

Any refund will take into consideration:

• Work already completed
• Documents already prepared
• Time spent providing the service
• Administrative work already performed
• Other reasonable costs already incurred

Any eligible remaining refund will be processed in accordance with applicable law.

5. Refund Request Timeframe

Customers should submit refund or cancellation requests within 14 days of purchasing the service or, where applicable, receiving the completed service.

This timeframe does not limit any statutory rights that may apply under UK consumer protection law.

6. Service Quality Concerns

If you believe that a service has not been provided as agreed, please contact us within 7 days of receiving the relevant service output.

We aim to acknowledge service-related complaints within 1 business day.

We may request additional information or clarification to understand the issue and determine an appropriate resolution.

7. Correction or Additional Service

Where a reasonable correction is appropriate because an issue has resulted directly from our service, we may offer to review or correct the relevant work.

Where additional information from the customer is required, the correction timeframe will depend on how quickly the necessary information is provided.

We generally aim to review the matter within 3 business days.

8. Digital Documents and Service Outputs

Because our services may involve the preparation and delivery of digital accounting records, tax documents, reports, or other electronic materials, completed digital services cannot generally be physically returned.

If you believe a digital service output contains an error or does not correspond with the agreed service, please contact us within 7 days.

9. Customer-Provided Information

Customers are responsible for providing complete, accurate, and timely information.

We cannot normally provide a refund for problems caused solely by:

• Incorrect information supplied by the customer
• Missing financial records
• Incomplete documentation
• Failure to provide requested information
• Incorrect or outdated financial information

Where possible, we will contact the customer to request clarification or additional information.

10. Tax Deadlines

Customers are responsible for providing required information and documents sufficiently in advance of any applicable tax or financial deadline.

We are not responsible for delays or consequences resulting from information or documents being submitted late by the customer.

Where a service request is received close to a relevant deadline, the available timeframe will depend on the complexity of the work and whether all necessary information has been provided.

11. Refund Processing Time

Once a refund has been approved, EASY ACCOUNTANCY ESSEX LTD generally processes the refund within 3 business days.

After the refund has been processed, the funds may take an additional 3–5 business days to appear in the customer’s original payment account, depending on the payment provider or financial institution.

The typical total timeframe may therefore be 3–8 business days after refund approval.

12. Refund Method

Approved refunds will generally be issued to the original payment method used for the transaction.

We may not be able to issue refunds to a different payment method unless required or permitted by applicable law.

13. Non-Refundable Work

Where applicable, charges may remain payable for work that has already been completed before a cancellation request is received.

This may include:

• Accounting work already performed
• Bookkeeping work already completed
• Tax document preparation already undertaken
• Financial records already processed
• Digital documents already prepared
• Other reasonable service-related work already completed

Any such charges will be assessed based on the specific circumstances and applicable law.

14. Statutory Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or replace any statutory rights available to consumers under applicable UK law.

Where a customer has a legal right to cancel, obtain a refund, or receive another remedy, those rights remain unaffected.

15. How to Request a Refund or Cancellation

To request a cancellation, refund, or review of a service, please contact us using the information below.

Please include:

• Your name
• Contact information
• Service purchased
• Date of purchase
• Description of the request
• Relevant supporting information

We aim to acknowledge refund and cancellation enquiries within 1 business day.

16. Contact Us

Company: EASY ACCOUNTANCY ESSEX LTD
Address: 110 Brock Hill, Runwell, Wickford, England, SS11 7NX
Website: easyaccountancyessex.uk
Email: info@easyaccountancyessex.uk
Phone: +44 7846 327615

EASY ACCOUNTANCY ESSEX LTD aims to handle cancellations, refunds, and service-related concerns fairly and efficiently while providing practical accounting and tax support to individuals across Europe.